1) Restarting and Resetting iPhone/iPod Touch:
If something is not working right, restarting or resetting iPhone will likely solve the problem.
a) Restart iPhone/iPod Touch:
- Press and hold the Sleep/Wake button until the red slider appears.
- Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the Sleep/Wake button until the Apple logo appears.
b) Reset iPhone/iPod Touch:
- Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
2) Screen is blank or shows a low-battery image:
- iPod Touch/iPhone is low on power and needs to charge for up to ten minutes before you can use it.
3) iPod Touch/iPhone doesn’t appear in iTunes or you can’t sync iPod touch
- The iPod Touch/iPhone battery might need to be recharged.
- If that doesn’t work, disconnect other USB devices from your computer and connect the device to a different USB 2.0 port on your computer (not on your keyboard).
- If that doesn’t work, restart and reset your device (see above).
- If that doesn’t work, restart your computer and reconnect iPod Touch/iPhone to your computer.
4) iPod Touch/iPhone won’t turn on, or if the display freezes or doesn’t respond
- If iPod Touch/iPhone won’t turn on it may need charging.
- If the display freezes or doesn’t respond, press and hold the Home button for at least six seconds, until the application you were using quits.
- If that doesn’t work restart the device (see above).
- If that doesn’t work, reset iPod Touch/iPhone.
- If the device continues to freeze or not respond after you reset it:
- Reset iPod Touch/iPhone settings. From the Home screen choose Settings > General > Reset > Reset All Settings. All your preferences are reset, but your data and media are left untouched.
- If that doesn’t work, erase all content on iPod touch. From the Home screen choose Settings > General > Reset > “Erase All Content and Settings.” All your preferences are reset, and all your data and media are removed from iPod touch.
- If that doesn’t work, restore the iPod touch software (see below).
5) Updating and Restoring iPod touch Software
You can use iTunes to update or restore iPod Touch/iPhone software. You should always update iPod Touch/iPhone to use the latest software. You can also restore the software, which puts iPod touch back to its original state. If you update, the iPod touch software is updated but your settings and songs are not affected.
If you restore, all data is erased from the iPod Touch/iPhone and all settings are restored to their original state.
6) Update or restore iPod Touch/iPhone
- Make sure you have an Internet connection and have installed the latest version of iTunes from www.apple.com/itunes.
- Connect iPod Touch/iPhone to your computer.
- In iTunes, select iPod Touch/iPhone in the source list and tap > Summary tab.
- Tap > “Check for Update”. iTunes tells you if there’s a newer version of the iPod Touch/iPhone software available.
- Tap > Update to install the latest version of the software. Or tap > Restore to restore the iPod Touch/iPhone to its original settings and erase all data and media on the device. Follow the onscreen instructions to complete the restore process.
7) Can’t remember your passcode
- You must restore the iPod touch software as described above.
8) Websites or Email Aren’t Available
- Check the cell or Wi-Fi signal icon in the status bar at the top of the screen. If there are no bars, or if it says “No service,” try moving to a different location. If you’re indoors, try going outdoors or moving closer to a window.
- Check to make sure you’re in an area with network coverage. Go to your carrier’s website to see network coverage areas.
- If the cellular network is not available, connect to a Wi-Fi network if possible.
- Turn iPhone/iPod Touch off and back on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
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